IQVIA is looking for Field Service Engineer for our Molecular division.
The ideal candidate will be based in Bugando, Tanzania and report to our client. The ideal candidate must have a good understanding and proficient in English and the local language. Please only apply if you meet the criteria and reside in Beira or be open to extensive travelling. Please note: The role will require extensive travelling. Suitable candidate should have own reliable transport. THIS IS A URGENT ROLE- WE REQUIRE A CANDIDATE WHOM CAN START SOON.
Main Purpose of Job
Provide IQVIA clients with a best in class customer experience. Responsible for on-site systems and instrument installations, maintenance and for solving hardware and software issues.
Actively collaborate with other Service and Commercial colleagues to enhance our overall customer service and support business growth.
- · Installation and implementation of new systems in current and new customers sites.
- · Performing preventative maintenance interventions (Hardware and Software upgrades and repair interventions on molecular instrumentation)
- · Troubleshoot Application and Instrumentation by telephone and on site, complaint logging and tracking in Call Management Systems.
- · Providing on-site customer support for software and hardware upgrade training.
- · Close cooperation with Application Support Specialists and the Commercial team to provide excellent customer service and support business growth.
- · Actively participating in IQVIA Molecular conference calls, service summits, expert meetings and workshops.
- · Providing primary service and support to the defined territory.
- · Providing back-up service support outside of assigned territory as needed.
- · Maintaining and managing own tools and accessories needed to perform repairs and preventative maintenance. Including timely validations of tools according to defined procedures.
- · Maintaining and managing own Spare Parts Field Service inventory kits according to defined procedures.
- · Reporting to Service Management, including spare part usage report.
- · Represent IQVIA in a professional manner.
- · Inform Service Management about prep happened in use of IQVIA products
Skills and Experience
Contact: For questions, please contact Ms. Valerie Mdhluli on firstname.lastname@example.org
If you have not heard from IQVIA 2 weeks after the closing date, please consider your application unsuccessful.
UNDP job Programme Associate – Women’s Leadership & Economic Rights Mtwara UNDP job, Location :… Read More
Program Officer job at International Rescue Committee June, 2022 Program Officer job, Requisition ID: req28691 Job… Read More
Logistics Manager Jobs at Twalib Logistics Co.ltd June 2022 Logistics Manager Jobs, Twalib Logistics Co.ltd… Read More
Paramedic Jobs at Tindwa Medical and Health Service TMHS June 2022 Paramedic Jobs, Tindwa Medical… Read More
Assistant Production Manager-1 at Unilever June, 2022 Assistant Production Manager |Business Context and Main Purpose… Read More