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ABOUT DNATA

Dubai National Air Travel Agency (Arabic: دناتا‎) (commonly known as dnata) is an Emirati airport services provider which provides aircraft ground handling, cargo, travel, and flight catering services across five continents.

Dnata was established in 1959 in Dubai, UAE, with just five employees. The name originates as an acronym for ‘Dubai National Air Travel Agency’. It has grown significantly[2] with the first international expansion seen in 1993.

Global expansion was also witnessed in 2008 through the acquisition of a 23% share in worldwide corporate travel company, Hogg Robinson Group (HRG) and 49% acquisition of the global outsource provider, Mind Pearl.

1. Quality Officer

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Support the QSHE Manager to ensure that dnata delivers service standards in accordance with the expectations and drive continuous improvement. Responsible for day to day administration of the Quality Assurance activities in collaboration with safety, operations and support functions.

Execute:

Monitor operational activities for adherence to internal requirements, Customer Airlines procedures as well as compliance with relevant Regulatory Authorities requirements.
Ensure documentation and compliance within the company Global standards framework.
Coordinate actions with departments to ensure performance and compliance are in line with the standards required.

Quality assurance activities with audit planning, resources, execution, measures and reporting.
Facilitate Corrective Actions and Preventive Actions.
Coordinate airline audits and follow-up with closing audit findings.

Assist and facilitate Management reviews and regular communication/reporting of quality results.
Support implementation of group initiatives as part of global standardisation.
Maintain effective communication and relationships with applicable regulatory and certification bodies as well as customers, on matters concerning compliance.

Provide support for second party and third-party audits (Regulatory Authorities, Certification Bodies and Customer Airlines).
Monitor customer feedback trends and work with the department in addressing areas for improvement (customers surveys, NPS, complaints, audits, inspections)
Produce and amend the quality documentation and provide guidance to departments on documents standards.

Control of external documents (Customers GOM, IATA manuals, regulations).
Implement and maintain an effective control process for internal and external documentation
Support implementation of group initiatives as part of global standardisation.

Maintain effective communication and relationships with applicable regulatory and certification bodies as well as customers, on matters concerning compliance.
Provide support for second party and third-party audits (Regulatory Authorities, Certification Bodies and Customer Airlines).
Monitor customer feedback trends and work with the department in addressing areas for improvement (customers surveys, NPS, complaints, audits, inspections)

Produce and amend the quality documentation and provide guidance to departments on documents standards.
Control of external documents (Customers GOM, IATA manuals, regulations).
Implement and maintain an effective control process for internal and external documentation