Technical Channels Support Executive Jobs Opportunities At KCB Bank March 2022

Published by
Francis Mboya
Join To Our Telegram Channel

channels support executive jobs,  channels support executive job, kcb bank recruitment portal, kcb bank jobs 2022, kcb bank tanzania careers, kcb bank tanzania jobs 2022, kcb tanzania, kcb bank carer jobs, kcb bank carer job 2022, kcb job opportunities 2022, kcb bank jobs, kcb bank tanzania job vacancies

Technical Channels Support Executive  Jobs Opportunities At KCB Bank March 2022

Job Summary:

To provide the necessary technical support and guidance on digital Channels like POS, E commerce, mobile banking, internet banking etc.  by offering and maintaining quality of services to digital channels. technical Channels Support Executive  Jobs Opportunities At KCB Bank March 2022

Job Details

KEY RESPONSIBILITIES:

  • Providing quality technical support to Customers and managing Customer expectations by providing adequate support without boundaries.
  • Responsible in ensuring that there are no unnecessary queues of unprocessed technical requests from customers in the digital financial services unit.
  • Ensuring that standard rules, procedures, and regulations are compiled when providing technical support.
  • Promptly respond to different technical issues concerning digital channels on behalf of the Bank and ensure effective resolution.
  • Conduct market surveys on digital products and best technologies to be applied on digital financial service delivery and advice the head of the unity plus other stakeholders on necessary steps to take. Technical Channels Support Executive  Jobs Opportunities At KCB Bank March 2022
  • Serve as custodian of and maintain a database of bank channels assets and relevant working tools that are issued to customers on daily basis.
  • Support and handling of digital channels technical query from Branches and sales team.
  • Work hand in hand with stakeholders including vendors on ensuring proper maintenance of POS terminals is done timely and efficiently.
  • Any other duties assigned by superior

DAILY RESPONSIBILITIES:

  • Responsible for configuring of working tools like POS, E commerce, mobile solutions etc. within the unity while ensuring full compliance of standard operating procedures.
  • Responsible for providing post activation technical support to clients thorough the sales team.
  • Maintain records of all devices and other working tools and ensure the inventory is updated on daily basis.
  • Monitor network performance to POS devices and provide relevant solutions when required.
  • Providing quality service to Customers and managing Customer
  • Preparing weekly and monthly reports to management on performance and issues related to digital channels.

REQUIREMENTS:

  • Bachelor’s degree in IT/Computer science or relevant field
  • A minimum of 2 years’ experience in channels technical support or customer support
  • Professional qualification in technical certifications / software development is an added advantage
View More jobs in this Sector Jobs Here
Explore More Job Vacancies Here
Learn how to write the best resume for this job click here

Check Also: nafasi za kazi tanzania march 2022, nafasi za kazi tanzania 2022, jobs opportunity in tanzania 2022, jobs tanzania 2022, jobs tanzania 2022 march, ajira tanzania 2022 march, ajira tanzania 2022, nafasi za kazi wiki hii


View More jobs in this Sector click here
Explore More Job Vacancies click here
Generate best resume for this job click here
Join with the thousands of job seekers on our telegram channel click here
Join To Our Whatsapp Group
Share
Published by
Francis Mboya

Recent Posts

Programme Associate – Women’s Leadership & Economic Rights Mtwara at UNDP June, 2022

UNDP job Programme Associate – Women’s Leadership & Economic Rights Mtwara UNDP job, Location :… Read More

16 hours ago

Program Officer job at International Rescue Committee June, 2022

Program Officer job at International Rescue Committee June, 2022 Program Officer job, Requisition ID: req28691 Job… Read More

17 hours ago

Logistics Manager Jobs at Twalib Logistics Co.ltd June 2022

Logistics Manager Jobs at Twalib Logistics Co.ltd June 2022 Logistics Manager Jobs, Twalib Logistics Co.ltd… Read More

1 day ago

Paramedic Jobs at Tindwa Medical and Health Service TMHS June 2022

Paramedic Jobs at Tindwa Medical and Health Service TMHS June 2022 Paramedic Jobs, Tindwa Medical… Read More

1 day ago

Agronomist job at Unilever June, 2022

Agronomist job at Unilever June, 2022 Agronomist job, Purpose of the Role To coordinate Agronomic… Read More

1 day ago

Assistant Production Manager-1 at Unilever June, 2022

Assistant Production Manager-1 at Unilever June, 2022 Assistant Production Manager |Business Context and Main Purpose… Read More

1 day ago