IT Digital Channel Officer Jobs At KCB Bank PLC June 2022

IT Digital Channel Officer Jobs, KCB Group Limited, also known as the KCB Group, is a financial services holding company based in the African Great Lakes region. The Group’s headquarters are in Nairobi, Kenya, with its subsidiaries being KCB Bank Kenya Limited, KCB Bank Burundi Limited, KCB Bank Rwanda Limited, KCB Bank South Sudan Limited, KCB Bank Tanzania Limited, and KCB Bank Uganda Limited

ICT Jobs Summary:

The post is responsible for management of the technical support for the digital channel applications.

IT Jobs Details:

Key Responsibilities

• Provide technical support for digital channels applications by performing administrative role on the applications.
• Provide technical support during implementation of tasks related to digital channel projects.
• Provide monitoring for channels system to increase system availability
• Ensure all faults of the existing channel services and provide strategic initiative that will improve customer experience and business performance. Continuously analyse user requirements to develop and provide solutions
• Delivering business solutions by ensuring that they are well tested and are rolled out in a manner that does not adversely affect business processes.
• Work closely with IT Security and Risk to ensure that the channels are well secured and in implementing SSL and other encryption certificates for ensuring robust and secure services
• Recommend and implement upgrades or changes to the systems for efficient performance, security or business benefits
• Provide first level IT training and support to users in addition to keeping track of user issues and oversee their prompt resolution.
• Maintain and manage up to date system configurations and user documentation.
• Provide guidance, training need analysis, coaching to the unit members in order to improve talents of the unit members.

IT Digital Channel Officer Jobs Requirements:

• Minimum 3 years of experience
• Bachelor’s Degree in Information Technology
• Master’s degree in Business Management OR a Business Related Field is an added advantage

Professional qualifications in:

• MCP, MCTIP, CCNA,T-24 or any banking application ,LINUX , Oracle RQ, Computer language, Ability to write SQL Scripts, PL/SQL procedures in Oracle Database, SQL Server or any other RDMS