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Technical Team Leader Jobs at Old Mutual Insurance July, 2022
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To ensure that general insurance claims are handled expeditiously and in a professional manner thereby meeting the customer expectations and the Company’s Corporate Objectives.
- Ensure reserves are correctly set and regularly reviewed to reflect current position of the company’s liability
- Monitor the performance of service providers for effective service delivery
- Constantly analyse the performance of various classes of business and give recommendations to management on corrective measures to ensure the company remains profitable
- Ensure that claims are registered and acknowledged promptly and customers are constantly updated on the status of the claim to ensure early conclusion of the claim and enhance customer satisfaction.
- Ensure that recoveries area initiated and followed to conclusion so as to reduce the final cost of the claim
- Ensure that cheque requisitions are raised upon receipt of discharge vouchers/ invoices to facilitate cheque processing
- Explore the best alternative of dealing with a claim so as to minimize claim expenses and costs
- Maintain effective business relationships by constantly interacting with customers and service providers so as to ensue customers have a pleasant experience.
- Prepare management reports for the department to advice on the status of the department at any one time
- Supervise, train, mentor and coach staff within the department to ensure they remain motivate.
Skills
- Business Agility
- Business Relationships
- Creative Approaches
- Customer Interactions
- Facilitation
- Professional Etiquette
- Profitability
- Risk Management
- Supervision
Education
- Bachelors Degree Economics
- Bachelors Degree Mathematics
- Bachelors Degree Statistics
- Bachelors Degree Insurance
The deadline for submitting the application is 20 July 2022.
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