Insurance Officers Jobs at Vodacom Tanzania PLC 2022

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Insurance Officers Jobs at Vodacom Tanzania PLC 2022

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Vodacom Tanzania PLC is the leading mobile communication service provider with the fastest data network in the country. We provide a wide range of services for consumers and enterprises including voice, data, messaging, financial services and enterprise solutions to over 15 million customers. It became the first telecommunication company to be listed on the Dar es Salaam Stock Exchange Plc on 15 August 2017.vodacom careers

Vodacom Tanzania provider services  on communication,  mobile financial(M-PESA),Loans( MPAWA& SONGESHA) also it provide Insurance( Voda Bima)

Description

Role purpose: 
•    Develop and Drive claim strategy to ensure claims are paid on time
•    Complaints management and improving customer satisfaction
•    Drive on ground distribution strategy for VodaBima
•    Support all VodaBima projects from Product development team to deliverance.
•    Responsible for churn management and improving customer renewals
•    Develop and maintain good relationship with Insurance partners.

Key accountabilities
•    follow-up with customers to submit claim documents on time
•    Align with Insurance partners for claims to be paid on time
•    Align with all Vodashop and call centre team for proper handling of claim intimation, documentations and claims related queries
•    Conduct claim analysis and Reports.
•    Responsible for complaints management and improving customer satisfaction.
•    Develop and Drive on ground distribution strategy to grow and retain VodaBima customer base.
•    Develop and drive the management of the on ground distribution team
•    Develop and drive efficient cross-selling & upselling campaigns to increase services usage through micro segmentation and customer intelligence.
•    Implement a comprehensive plan for various VodaBima services to ensure a sustainable survival rate.
•    Collaborate with cross functional teams to improve and uncover insights that will engender service penetration and advise on appropriate interventions plans.
•    Develop initiatives to increase customer base
•    To coordinate and engagement a close relationship with the Insurance customers
Key performance indicators:
•    Growth of VodaBima services uptake by agreed percent.
•    Accurate and timely delivery & execution of action plans & initiatives
Core competencies, knowledge and experience 
•    Excellent analytical and logical reasoning skills translated from consumer insights
•    Three years Experience in Insurance Claims handling.
•    Excellent communication skills
•    Strong stakeholder management skills
•    Ability to anticipate customer, competitor and market dynamics
•    Able to challenge the status quo
Must have technical/professional qualifications: 
•    Bachelor degree in Actuarial science, Insurance and risk or its equivalent.
•    Strong analytical skills and business acumen.
•    Build and maintain relationship with key stakeholders in the value chain.
•    Telecommunications experience would be advantageous.
•    Project management knowledge and experience would be advantageous.

Insurance Executive – Claims Job Vacancy at Vodacom Tanzania Plc

Skills

Modern Marketing Leadership

Product/Solution Proposition Strategy and Design

Pricing Design and Analysis

Data Analytics and Insights

Collaboration

Business and Commercial Acumen

Customer Centricity

Segment Strategy and Planning

TAP / CLICK HERE TO APPLY

Dear reader, do not be confused when you come across very different headlines about Jobs Vacancy at Vodacom Tanzania PLC The reader may find it confusing and think it is a different ad, The reason for having a different title for this ad is due to the presence of many bloggers in Tanzania and every blogger writes a title in his own words. You can find a title like this on popular blogs like Mabumbe jobs, Ajirayako jobs, Jobwikis jobs and Ajiraleo jobs

Vodacom Tanzania PLC Offers attractive salary to workers as a motivation for work, also covers Insurance. For those with bachelor degree have more advantage in wining this positions.

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