How do job seekers use social media?
Table of Contents
Contact Center Agent at NMB Bank Plc 2022
Contact Center Agent at NMB Bank Plc 2022 Get information related to contact center agent job description, bank contact center agent job description, job desk agent contact center, contact center agent meaning, call centre agents jobs, contact center agent jobs, call center agent job vacancy, hiring call center agents, nmb bank job, nmb bank job vacancy 2022, nmb bank job opportunity, nmb bank job opportunities, nmb bank job vacancies
Deliver world class one-stop customer service via phone
- Handle all customer inquiries; provide prompt, accurate courteous service.
- Service recovery – turn a complaint / unhappy customer into a loyal satisfied customer with professional and empathetic service recovery.
Follow up activity arising from customers call - Resolution of complaints.
- Logging of service statistics, complaints, and inquiries
- Analyzing and close looping of all customers issues (new and existing ones) and establish root cause, present to Contact Centre support officers and/or Team leaders.
Meet or exceed service standard and target - Ensure that all complaints are logged in the NMB CURE tool and sent to Customer Experience Business Support; Superb follow-up to fulfill promises made to the customers.
- Ensure compliance with the banking policy, standards, regulations, controls, and procedures of the bank.
- Stay updated on products, policies and workflow procedures and ensure full compliance with operational risks and control.
- Build and reinforce consistency of maintaining the highest level of Customer Experience.
- Work as a team to assist NMB branches and NMB Head Office department, as well as customers, in handling customer queries regarding NMB products and services.
- Obtain and verify information using professionalism and courteous telephone techniques.
- Knowledge on managing customer complaints
- Customer oriented attitude
- Problem solving and resolution skills
- Strong interpersonal skills – written and oral
- Good organizational skills and teamwork spirit
- Ability to work in a fast-paced environment
- Ability to manage modern, technology-oriented products and provide customers with the knowledge required on applications.
- Familiarity with Microsoft programs, as well as affinity for computers and the ability to quickly and effectively use client specific computer systems and databases to review accounts and update data with accurate information.
- Bachelor’s degree or its equivalent in Business Administration/Social sciences or other relevant qualifications from recognized higher learning institutions.
- Strong Background in telecommunication industry
- Experience with call center technologies
- Experience working in a Financial/Banking industry is an Asset
- Proven sales, cross-selling, and up selling experienceNMB Bank Plc is committed to creating a diverse environment and is proud to be an equal opportunity employer
Dear reader, do not be confused when you come across very different headlines about Contact Center Agent at NMB Bank Plc The reader may find it confusing and think it is a different ad, The reason for having a different title for this ad is due to the presence of many bloggers in Tanzania and every blogger writes a title in his own words. You can find a title like this on popular blogs like Mabumbe jobs, Ajirayako jobs, Jobwikis jobs and Ajiraleo jobs
NMB Bank Plc Tanzania Offers attractive salary to workers as a motivation for work, also covers Insurance. For those with bachelor degree have more advantage in wining this positions.
This Content is a Part of: zoom tanzania jobs, ngo jobs tanzania, un jobs tanzania, unskilled jobs in tanzania, embassy jobs in tanzania, mabumbe jobs tanzania, unicef jobs tanzania, international jobs in tanzania, jobs tanzania 2022 , jobs tanzania 2022 , jobs vacacy in tanzania, jobs tanzania march 2022 , jobs tanzania january 2022 , jobs tanzania, jobs tanzania june 2022 , jobs tanzania september 2022 , jobs tanzania government, undp jobs tanzania, zoom jobs tanzania, unhcr jobs tanzania, glenrich transportation jobs, mabumbe jobs tanzania, icap jobs tanzania, great jobs tanzania, ngo jobs tanzania, new jobs tanzania, us embassy jobs tanzania, total jobs tanzania, jobs in tanzania, jobs in tanzania 2022 , nafasi kazi huduma wateja, absa careers, jobs in tanzania for foreigners, jobs in tanzania 2022 , jobs in tanzania for indian, jobs at us embassy tanzaniam jobs at icap tanzania, jobs in ngos in tanzania, jobs zoom tanzania, jobs at amref tanzania