Head ICT Services Management Jobs at NMB Bank October 2022

Head ICT Services Management Jobs at NMB Bank October 2022 | Nafasi za kazi NMB Bank

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NMB Bank Tanzania is a commercial bank in Tanzania. It is one of the largest banks in the country, with an asset base of over US$1.5 billion (TZS:2.6 trillion).

NMB Bank Tanzania was established in 1967 as National Microfinance Bank Limited, and was renamed NMB Bank Limited in 1997. The bank has been listed on the Dar es Salaam Stock Exchange since 1999.  job opportunities at nmb bank

Introduction: What is NMB Bank?

The Bank provides services such as Loans with condition of Mortgage or other cheap conditions, Credit and insurance. To cooperate with the sociaty also, the bank donate in various activities in the society. The bank has also a Money Transfer services. To increase Trading competation the bank lists it share in Dar es Salaam Stock Exchange (DSE).

We have a structured recruitment and selection process with clear parameters for decision making, which ensures our preset criteria are met. Our key focus is on building maintaining and improving our service advantage through our people.

NMB Bank Tanzania Careers Overview

At NMB we believe that our clients and employees make our stronghold and when they achieve their ambitions, we do too. To accomplish this we need individuals with creative and innovative solutions who are willing to go the extra mile for their future, our clients and the  nmb bank tanzania. We promise to provide you with a world of opportunities for personal growth within a culture that is based on co-operation in every section of our business countrywide. We believe that the steps we take together are the ones that take us further nmb bank jobs in tanzania, careers at nmb bank, what does a career at nmb bank look like.

Drive retail sales objective of the bank through day-to-day customer visits and selling bank products and services to new and existing customers, while deepening existing customer relationships and maintain operational excellence within the appropriate service standards.

Head ICT Services Management Jobs at NMB Bank October 2022 | Nafasi za kazi NMB Bank

Head ICT Services Management Jobs at NMB Bank

Job Location : Head Office, Hq
Job Purpose:
To act as a single point of contact for all customers‘ (internal/external) calls related to incident reporting or service request and be responsible for managing a service delivery/service management team of 1st/2nd line support analysts providing systems support for desktop, infrastructure, applications, etc. in line with ITIL framework.

Main Responsibilities:

• Design and develop an enhanced reporting structure which ensures the early identification of product faults and ensures minimum risk to the business.
• Conduct resource and task management to ensure guaranteed cover to the business.
• Implement methodologies to improve first call resolution.
• Analyse and report Service management activity and make recommendations for increased organisational efficiency and effectiveness
• Manage Core banking application, Network operations centre(NOC), Service desk, Branch technology and
• Product Lifecycle management units, ensuring timely TAT in products and service delivery.
• Manage and control the service delivery function ensuring that agreed targets and service levels are met and appropriate qualitative standards achieved.
• Work with vendors, technology, marketing, business and customer experience partners to ensure successful delivery of digital products and services.
• Drive the Service Improvement (within the ITIL framework), manage relationships with key stakeholders in the services supply chain and lead a team of strong technical staff to ensure the complex IT estate is functioning as expected.
• Responsible to ensure that IT applications, systems, processes and personnel are developed, implemented and operated in compliance with regulatory standards.
• Ensure the development of a high-performance team

Knowledge and Skills:

• Extensive knowledge of the full spectrum of commercially available computing platforms, software, and software solutions.
• In-depth understanding of business and how to improve its processes by applying technology
• Ability to work in a fast-paced environment.
• Ability to develop and grow people in a stimulating and motivating environment.
• Ability to present technical data in a comprehensive, yet clear manner.
• Externally focused, committed, able to communicate well, innovative, team-oriented, and able to balance critical thinking with execution.
• Ability to quickly understand new technologies’ benefits and how these may impact current business practices.
• Demonstrable honesty, integrity, and credibility; ability to engender the trust and confidence of internal constituency and external partners

Qualifications and Experience:

• Degree in Information Systems/Accounting & Finance /Banking, Computer engineering, Business Administration or equivalent.
• Banking and advanced ITIL certifications will be an added advantage
  10 years’ experience in ICT service delivery management in banking/financial industry, preferably with exposure to core banking system and branch support/operations.

NMB Bank Plc is committed to creating a diverse environment and is proud to be an equal opportunity employer
Job opening date : 04-Oct–2022
Job closing date : 18-Oct-2022

Head ICT Services Management Jobs at NMB Bank October 2022 | Nafasi za kazi NMB Bank

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what are the benefits of working for nmb bank?

The benefits of working for NMB Bank are that it offers competitive salaries and benefits packages to its employees also, covers Insurance. NMB Bank also provides opportunities for career development and growth.

How to Apply for a Job at NMB Bank in Tanzania

You may ask  yourself how to apply for a job with nmb bank or  how to apply for a job with the national microfinance bureau

If you are interested in taking up this exciting opportunity, please register and apply by attaching the below documents

i)Your current CV.
ii)Your application letter specifying your zone of preference

All applications must be done through this page.

NMB Bank Plc is committed to creating a diverse environment and is proud to be an equal opportunity employer.

Conclusion and Final Thoughts on NMB Bank Jobs in Tanzania