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About the job
The ideal candidate will be able to appropriately identify the needs of both new and current customers in order to aid customers in their success using our product. This will be done by developing an appropriate level of communication with clients and internal team members to better understand and mitigate any issues the customers may face.
Responsibilities
- Specific point of contact for all customer and partner related issues
- Building and maintaining strong, long-lasting relationships with customers and Content Partners
- Developing a trusted adviser relationship with key customers, stakeholders
- Ensuring the timely and successful delivery of OnMobile solutions according to customer needs and objectives
- Acting as the link between the customer and internal teams
- Development of products and services according to the market
- Communicating the progress of monthly/quarterly initiatives to internal and external stakeholders clearly,
- Forecasting and tracking key account metrics
- Issue monthly reports and monitor the KPIs
- Identifying and growing opportunities within the account and collaborating with other account managers
- Make monthly PowerPoint presentations regarding the performance of products and services
- Digital Content Merchandizing for Mozambique and Angola
- Assist with Local Content sourcing
- Reporting and Presentations for Account review and performance analysis
- Content alliances, Revenue improvement and sales hunting in the region
- Leading all OnMobile operations in Mozambique
Qualifications
- Bachelor’s or Equivalent Degree required Master’s degree in Business Administration will be an added advantage
- Experience: 1-2 Years
- Language English Mandatory
- Skills & Characteristics Sales, Marketing, Product development, Client Relations, Account mining and Analysis, Presentation Skills
- Good command over spoken English and Local Language (Kiswahili).
