Airline Ticketing Officer at Job Junction 2023
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The position of airline ticketing officer is responsible for a wide variety of tasks relating to the passenger travel experience. Ticketing officers work in the airline industry and related fields, providing customer service and support to passengers as they travel. The goal of a ticketing officer is to ensure that passengers have a positive experience from the time they book their travel until they arrive at their final destination.
A ticketing officer position may be entry-level, but the job still requires a great deal of responsibility. Ticketing officers must have excellent customer service skills and knowledge of the airline industry. They must be able to handle difficult customer service situations and work under pressure. Above all, ticketing officers must be able to provide a high level of customer satisfaction.
Details
Business / Employer name: JJUNCTION
Company Industry: Human Resources
Job Level: Executive level
Minimum Qualification: Diploma
Years of Experience: 1 year
Number of Positions: 9
Airline Ticketing Officer at Job Junction 2023
Description
- Help troubleshoot and fix technology problems over-the-counter with clients while offering professional services to help achieve business goals.
- Perform FOD walks in the ramp area between flights.
- Refueled and clean ground equipment, and remove (FOD) debris from tarmac.
- Learned and follow TSA as well as FAA regulation as part of every day activities.
- Assist in the creation of VIP packages and work independently in additional departments providing clerical assistance ,
- Establish passengers’ reservations history, collect fees, explain FAA and airline rules and regulationsAttend agency clients personally and by telephone, to sell tickets for the Amadeus system of the airline.
- Organize and make preparations in the airport VIP room for social events attend by groups such as government officials and executives.
- Provide assistance with passengers check-in and cargo acceptance.
- Utilize standard operating procedures, effective crew resource management, communication and procedures specified in the company operation manual.
- Check how many pieces of luggage they are carrying and direct them to a TSA check.
- Ticket agents also work in conjunction with TSA in helping control passenger flow into the secured area.
- Process reservations via computer and web-base Marriott databases.
- Plan and participate in conventions and meetings gear towards organizations contemplating Marriott conference and convention services.
