Emirates Leisure Retail Jobs in zanzibar Tanzania 2023
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Emirates Leisure Retail (ELR), a subsidiary of the high profile Emirates Group, owns and operates a wide-ranging portfolio of restaurants, cafés and bars between their Head Office in the UAE and Australia.
ELR was formerly part of the MMI group, which over the course of 100 years has created vested businesses in trade, travel, IT, corporate services, leisure retail and liquor. In 2007 the leisure operations of the group were divested to create a new limited liability company, rebranded as Emirates Leisure Retail. Operating over 280 outlets (including more than 70 outlets across thirteen domestic and international airports) models range from franchise to own brand, and are all designed to offer a premium experience at great value with concepts that cover all 24 hours of the day.
Key brands operated by ELR include Costa Coffee, Hudsons Coffee, Pret A Manger, The Kitchen by Wolfgang Puck, Giraffe, Left Bank, as well as bespoke, world first and global award winning concepts including Coopers Alehouse, Jack’s Bar & Grill, Heineken Lounge and The Draft Hous.
ELR is a highly successful company that is growing rapidly through the strengths of its brands and the innovation, commitment and talent of its people.
Visit the website at www.emiratesleisureretail.com.
Food & Beverage Manager
Job Purpose
To ensure the seamless running of Spice Bar and other F&B outlets in the most efficient and effective manner delivering the highest possible standards of service, whilst being pro-active in maintaining and/or improving turnover, profitability, gross margins, labour ratios and all other costs.
Key Position Accountabilities
- The job holder is responsible and accountable for (but not limited to) the following:
- To be the custodian of the ELRZ Brand’s, delivering exceptional standards of quality, service and product to our customers.
- To maintain a successful mutually beneficial working relationship with our hotel partners including clear and consistent communication between F&B
- Support Ops management on Profit & Loss responsibility and accountability for the outlets
- To manage and develop the team by delivering training where needed, administering performance appraisals and handling employee relations, in line with the growth expectations of the business.
- Develop sales and marketing initiatives with the Marketing & Ops teams to maximize revenues through effective brand development, new product development and promotion of product range and brand identity.
- Review and communicate financial information to assist in proactive and timely decision making.
- Support Ops and Inventory Management with monthly stock-takes and review results and variances with relevant departments ensuring that in-house control systems/ audit requirements are adhered to.
- Stay abreast of industry trends and communicate/incorporates information to assure the business remains current.
- Coach employees on performance matters and work to establish a supportive and team-oriented outlet.
- Ensure all kitchen and food and beverage operations are following all legislated health and licensing guidelines.
- Perform other duties as requested by the Line Manager.
Selection Criteria
Essential:
- At least 4 years of experience in the F&B industry
- At least 2 years of experience in a managerial capacity in an F&B environment
- Proven track record of delivering high quality service and operations
- Strong entrepreneurial skills and ability to drive topline revenues
- Ability to effectively communicate with people at all levels and strong interpersonal and conflict resolution skills
- Ability to manage a multicultural team and displays leadership skills
Desirable:
- Knowledge on basic business math and accounting skills
- Strong analytical/decision making skills
- Advanced Computer skills (MS office)
- Train The Trainer Certificates
- Hotel School Qualification
- Food safety or HACCP or PIC certificate
- Knowledge on local Authorities rules, regulations and guidelines
Retail Manager
Job Purpose
Key Position Accountabilities
- The job holder is responsible and accountable for (but not limited to) the following:
- Manage and motivate staff, including participation in the recruitment and selection process where necessary. Train and develop staff, by providing opportunities to grow in their careers through effective delegation methods, managing staff performance, and giving consistent and fair on-the-job feedback; alongside ensuring employment laws and relevant HR procedures are followed, such as administering performance appraisals and handling employee disciplinaries/grievances, where necessary or as instructed by the Operations Manager.
- Implement fair and commercially viable rotas and holiday management. Monitor staff lateness and sickness and ensure correct policies and procedures are being followed.
- Deliver a world-class service, by becoming familiar with the customer profile and understanding customer needs. Empower your team to deliver exceptional service by identifying staff training gaps, and providing guidance and support on best practices, where necessary.
- Coordinate with key stakeholders and external vendors to roll out relevant product and customer service training, continuously building upon existing product knowledge and service standards to ensure world-class service.
- Responsible for all sales and customer service within the store which includes building and cultivating relationships with key customers and acting as the main point of contact to resolve queries or issues for staff and customers efficiently and professionally.
- Adopt a creative approach to sales and implement sales initiatives, in line with the promotions, store business plan, and shop sales targets based on trending sales data and reducing markdown/aged stock holding.
- Ensure stock replenishment and store presentation meet correct standards, and that the product display area is kept updated when new product launches/ brands arrive.
- Aid in planning and implementation of shop merchandising, and brand adjacencies, and propose effective layouts aligned with customer footfall, traffic flow, and promotions to maximize sales.
- Act as a point of contact between the store and head office which entails implementing any company directives, such as promotions, new arrivals, discontinued stock, new merchandise layouts, etc, and ensuring the team is kept informed of any key communication being passed down.
- Aid in planning and implementation of advertising and promotional strategy and activities, ensuring up-to-date and correct visuals and promotional materials are updated by liaising with Head Office and local printers.
- Implement and monitor stock and cash control in line with company policies and procedures and monitoring closely the goods that are received from third-party suppliers. Manage stock takes, as directed by Head Office and/or Operations Manager, and review results and variances with relevant channels to ensure that in-house control systems and audit requirements are being adhered to, training team members where appropriate.
- Implement health and safety regulations in line with the company’s policies and procedures to ensure that customers and employees are always provided with a safe working environment.
- Manage upkeep and condition of all equipment, fixtures, and fittings of shop premises and report damages and health and safety risks in a timely manner.
- Monitor working practices and implement procedures and store operating procedures (SOPs), as required, such as store opening/closing procedures, perpetual stock counts, etc to ensure compliance with company standards and regulations.
- Maximise sales, deliver gross profit, and meet business KPIs, by managing costs and overheads and all factors affecting the profitable performance of the shop, such as variable costs, stock loss, aged stock, etc.
- Perform other duties as requested by the Line Manager.
Selection Criteria
- 2 years’ retail site experience (in liquor and/or duty-free) at store manager (minimum) level
- 2 years experience of managing a team
- Proven track record of delivering high-quality service and operations
- Strong operational and organizational skills
- Ability to effectively communicate with people at all levels and strong interpersonal and conflict resolution skills
- Ability to manage a multicultural team and displays leadership skills
- Strong analytical/decision-making skills
- Advanced Computer skills (MS Office)
- Knowledge of local authorities’ rules, regulations, and guidelines
- WSET Intermediate Certificate
- Spoken English
