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VisionFund Tanzania Microfinance Bank Ltd (VFT MFB) formerly known as SEDA is a fast growing and reputable Micro Finance Bank (MFB). It has a loan book of TZs. 17 Billion and 30,000 customer base. More that 5,000 of them being small holder farmers.
VFT-MFB is seeking to employ a dynamic and committed Tanzanian young men & women who have passion for people’s economic development to fill in the vacant positions detailed here below;
Work Reference No. 002/22
Position: Customer Service Officer
Reporting to: Business Centre Manager (BCM)
Responsibility:
- Responsible for supporting Business Centres in scaling up the Savings Group Loan the FAST product. The scale up is focused on the loan and other products such as insurance and savings to the Savings Group.
Main tasks
- Developing roll out plan which includes, location, staffing plan, required budget and projections
- Train WV staff, including HQ and AP on the product
- Train VFT branch staff on the product and procedures
- Monitor Field Officers and Business Centre Managers’ performance on a regular basis
- Liaise with IT to set up necessary channels including the functioning of ODK/LMMS and mobile money w here possible
- Oversee implement the recruitment hiring onboarding of Field Officers together with People and Culture
- Continuously coach and train Field Officers
- Continuously train Business Centre Managers for effective monitoring
- Implementing technical improvements with ODK as they emerge with cooperation of FI IT team
- Monitor loan performance
- Ensure proper reporting of FAST loans in core banking system and Bankbi
- Oversight of other financial products such as insurance and savings for Saving Groups.
- Support Business Centres in building a pipeline of potential Savings Groups.
- Coordinate and support impact surveys as needed.
Education & Experience:
- Bachelor degree in any of the following fields;
- Community Development,
- Rural Development,
- Social Science Economics
- Or other related fields
- Experience of at least 5 years in working direct with Saving Groups, 2 of which must be at the Managerial Supervisory position.
General attributes:
- Must be fluent in English
- Flexible to travel up country and in rural areas
- Knowledgeable of Microsoft Power point, Excel and word
- Must have proven leadership ability
About our working environment & remuneration
- VisionFund Tanzania Microfinance Bank has a calm and harmonious working environment where staffs are highly valued. Good work is recognized and rewarded accordingly and there is an opportunity to grow professionally and spiritually.
Mode of Application:
Interested and suitably qualified individuals should; Forward their application letter, attaching certified copies of their academic and professional certificates; detailed CV’s with three referees to [email protected]
OR:
Physically send their applications through the postal address below:
VisionFund Tanzania Microfinance Bank Limited,
AICC Building, Serengeti Wing, 5th Floor
P.O. Box 1546,
Arusha, TANZANIA
All applications should be addressed to;
The Chief Executive Officer,
VisionFund Tanzania Microfinance Bank Limited
P.O. Box 1546,
Arusha, TANZANIA
The position should be the subject of the email application.
The deadline for the application is on 17th January, 2022. N.B. Only short-listed candidates will be contacted.
Disclaimer
VisionFund Tanzania Microfinance Bank would like to inform the general public that it has not
engaged any consultant/agent to conduct recruitment on its behalf.
