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TANZANIA TELECOMMUNICATIONS COMPANY LIMITED (TTCL)
Tanzania Telecommunications Corporation (TTCL) is the Public Corporation established under Section 4(1) of Tanzania Telecommunications Corporation Act No.12 of 2017. It is responsible for providing communication services and overseeing the operation of Strategic Telecommunications Infrastructure for National Security. It takes over the functions that were performed by the defunct Tanzania Telecommunications Company Limited (TTCL).
JOB POSITION: CUSTOMER SERVICE OFFICER II -15 POSTS
DUTIES AND RESPONSIBILITIES
i. To answer customer inquiries regarding the Corporation products and services also provide any other information related to our business;
ii. To answer calls from customers by the use of Call Centre telephony system within defined time-limits;
iii. To handle customer issues in a pleasant, confident, and very helpful telephone manner;
iv. To resolve customers’ complaints quickly in accordance with the Corporation processes and procedures;
v. To handle contentious calls effectively, with empathy and assertiveness;
vi. To record detailed customer inquiries, requests and complaints into the system For further management;
vii. To solve customer’s complaints in a courteous manner and escalate unresolved cases to an immediate team leader/supervisor for further assistance;
viii. To work as part of customer service team and maintain good relation with other team members; and
ix. To perform any other Duties as may be assigned by supervisor.
QUALIFICATIONS AND EXPERIENCE
Holder of Bachelor Degree in either Commerce/ Business Administration majoring in Sales/Marketing, Entrepreneurship, Marketing, Economics, Economic Planning or equivalent qualification from recognized Institutions.
REMUNERATION: Salary Scale of TTCS 4.
NOTE: All applications must be sent through Recruitment Portal by using the following address; http://portal.ajira.go.tz/and not otherwise (This address also can be found at PSRS Website, Click ‘Recruitment Portal’) Released by: ACTING SECRETARY PUBLIC SERVICE RECRUITMENT SECRETARIAT
GENERAL CONDITIONS
i. All applicants must be Citizens of Tanzania generally with an age not above 45 years of age except for those who are in Public Service and where specified;
ii. Applicants must attach an up-to-date Curriculum Vitae (CV) having reliable contacts; postal address/post code, e-mail and telephone numbers;
iii. Applicants should apply on the strength of the information given in this advertisement;
iv. Applicants must attach their certified copies of the following certificates:-
- Postgraduate/Degree/Advanced Diploma/Diploma/Certificates;
- Postgraduate/Degree/Advanced Diploma/Diploma transcripts;
- Form IV and Form VI National Examination Certificates;
- Professional Registration and Training Certificates from respective Registration or Regulatory Bodies, (where applicable);
- Birth certificate;
- Form IV and form VI results slips;
- Testimonials and all Partial transcripts;
