Job Opportunities at Precision Air Services PLC

Job Opportunities at Precision Air Services PLC

Precision Air Services Plc is a fast-growing private Tanzanian airline which operates in
Partnership with Kenya Airways, with its strategies to expand wings beyond East Africa and
Africa.
In order to keep our services at a higher level and meet our customers’ maximum
satisfaction we wish to invite applications from suitably qualified candidates to fill in the
below position.

Job Opportunities at Precision Air Services PLC Job Opportunities at Precision Air Services PLC

Job Opportunities at Precision Air Services PLC

POSITION: RESERVATION & TICKETING SALES AGENT (1 POST)

REPORTS TO: SALES MANAGER – NORTHERN & LAKE ZONEDUTY

STATION: KILIMANJARO

ROLE PURPOSE STATEMENT:

• To provide efficient and effective customer focused Passenger Ticket Sales & Reservation.

KEY ACCOUNTABILITIES / RESPONSIBILITIES Job Opportunities at Precision Air Services PLC

• Make ticket reservations, confirmations, reconfirmations and seat selection for
  clients on PW flights in compliance with the carrier policies, procedures and
  customer expectations.
• Give fare quotes and flight details to all PW clients including group quotations and
  bookings.
• Ensure daily sales reports and sales dispatches are submitted in accordance to
  company procedures.
• Handle and issue E- tickets on behalf of the company and accordance to company
  procedures.
• Handle flight disruptions, advising clients, re-issue and re-validate electronic tickets
• Handle telephone & email enquiries as regards travel information.
• Make outbound calls to promote PW products as directed by Management.
• Protect and enhance revenue collection to meet carrier’s expectations and customer
  expectations
• Handle parcels sales according to company policy.

• Compile and develop an accurate database of walk-in customers’ details.
• Taking reasonable care of own safety and security and the safety of others who may
  be affected by your acts or omission while undertaking your duties/ tasks.
• Cooperating with the Company to enable it comply with the relevant regulatory
  provisions and standards.
• Use in the correct manner, all protective equipment and procedures provided by the
  company.
• Reporting to the company, without delay, any defects in procedures or equipment
  that they are aware of that might compromise safety.
• Taking all reasonable and practical measures, this may include the submission of
  safety reports, to prevent injury or fatality to themselves or other persons and
  damage to or loss of aircraft.
• Avoiding intentionally interfering with anything provided by the Company in the
  interest of safety
• Any other duties as may be assigned by your Supervisor
  KEY PERFORMANCE INDICATORS
  -Meets the set passenger ticket sales targets
  -100% accuracy in fare quotation and collection of monies
  -Telephone answered within 3 rings
  -Call back all missed calls
  -Respond to emails within 20 minutes
  -Nil complaints about customer care
  COMPETENCIES
  • Team player
  • Proactive/ result oriented
  • Pleasant and presentable
  • Communication / interpersonal skills
  • Resilient and Self-motivated
  • Customer Service in Airline environment
  KNOWLEDGE, SKILLS & EXPIRIENCE
  • University Degree/Diploma in Social Sciences or Business
  • IATA/UFTAA Foundation/consultants diploma an added advantage
  • Certification in relevant computer application

• Experience in delivering service in demanding consumer environment
• Fluency in appropriate foreign languages, an added advantage

Job Opportunities at Precision Air Services PLC

Closing Date:
Not later than 19th December 2021

Mode of Application:
If you feel you meet the above requirements, please send your application and CV to the
address below. Only short‐listed applicants will be contacted.

Head of Human Resources and Administration
Precision Air Services Plc
Mail Box 70770
Dar es Salaam
Tanzania

E‐mail: [email protected]