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Service Quality and Compliance Manager Vacancies KCB Bank | Nafasi za Kazi KCB Bank 2022
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KCB Group, is a financial services holding company based in the African Great Lakes region. The Group’s headquarters are in Nairobi, Kenya, with its subsidiaries being KCB Bank Kenya Limited, KCB Bank Burundi Limited, KCB Bank Rwanda Limited, KCB Bank South Sudan Limited, KCB Bank Tanzania Limited, and KCB Bank Uganda Limited. compliance manager vacancies
The Bank provides services such as Loans with condition of Mortgage or other cheap conditions, Credit and insurance. To cooperate with the sociaty also, the bank donate in various activities in the society. The bank has also a Money Transfer services. To increase Trading competation the bank lists it share in Dar es Salaam Stock Exchange (DSE).
Job Summary:
The SQC Manager is responsible for effective and efficient management and coordination of the Bank’s Resources, Operations Processes in order to deliver excellent Customer Service while mitigating operational risks.
Job Details
KEY RESPONSIBILITIES:
- Effective and efficient management of Bank resources
- Coordination of operations processes
- Mitigating against operational risks
DAILY RESPONSIBILITIES:
- Service Quality
- To offer customer satisfaction through operational effectiveness, efficiencies and customer complaints resolution.
- To ensure adequate resourcing of front office positions for cash and non cash tellers including the ATMs.
- Ensure proper cash management within the branch and maintain sufficient cash reserves for daily transactions.
- Proactively coordinate the education, coaching, training and support in the branch team to ensure all staff are technically developed and trained in all aspects of Branch operations, and compliance in order to deliver efficient service delivery.
- Ensure Business continuity and optimal resource allocation/utilization.
- Consulting within the branch to provide feedback and opinions with regard to new projects/processes/initiatives based on various requirements by specific areas.
- Compliance
- Coordinate and provide support to branch to ensure risks are proactively managed through the embedded process of proactively identifying, assessing, mitigating, and controlling, monitoring, measuring and reporting all events that have risk exposure potential.
- Preparing reports to the chain of command and Group Risk function all risks identified to facilitate prudent risk mitigation strategies.
- Ensure branch registers &KRI’s are kept up to date, and event/loss incidents are maintained
- Maintain focus on ethical conduct in the branch at all times in order to safeguard and enhance the bank’s reputation for probity, transparency and accountability.
- Coordinate compliance with anti-money laundering policies and procedures as guided by the Operations Manual and the AML/KYC manuals.
- Together with the Retail Region Teams & Branch Management ensure effective resolution of Audit issues.
- Periodically conduct self-assessment to ensure continuous adherence to policies and procedures
- Ensure adherence to policies, processes, procedures as per documented operating standards (e.g. SOP’S) In order to enhance internal controls in order to reduce frauds and forgeries.
Service Quality and Compliance Manager Vacancies KCB Bank | Nafasi za Kazi KCB Bank 2022
BUSINESS REQUIREMENT:
- Sales -PB/BB/RB or Sales Manager
- Credit experience
- Banking Ops – Cash, Clearing, Accts & Admin.
- Customer service/Relationship Mgt.
- Branch Manager Medium Branch
MINIMUM POSITION QUALIFICATION AND REQUIREMENTS
- Required field of qualification, Bachelor’s degree in business administration, economics, marketing or related field.
- Professional qualification from recognized institution is essential requirement.
- Masters degree is an added advantage.
- A minimum of 5 years’ experience in the role
How to Apply:
The deadline for submitting the application is 03 October 2022.
Service Quality and Compliance Manager Vacancies KCB Bank | Nafasi za Kazi KCB Bank 2022
Dear reader, do not be confused when you come across very different headlines about Jobs Vacancy at KCB Bank The reader may find it confusing and think it is a different ad, The reason for having a different title for this ad is due to the presence of many bloggers in Tanzania and every blogger writes a title in his own words. You can find a title like this on popular blogs like Mabumbe jobs, Ajirayako jobs, Jobwikis jobs and Ajiraleo jobs
KCB Bank Offers attractive salary to workers as a motivation for work, also covers Insurance. For those with bachelor degree have more advantage in wining this positions.
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