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We are currently seeking passionate and dynamic Front Office professionals who prioritize exceptional customer service and innovative problem-solving for our guests.
As a Guest Experience Coordinator, your role is to ensure seamless guest arrivals and departures by coordinating operations and communication within the Front Office and other departments, aiming to create memorable stays for every guest.
**General Duties and Responsibilities:**
– Maintain effective communication with all departments to ensure smooth service delivery.
– Handle guest queries and complaints promptly, efficiently, and courteously.
– Foster positive relationships with Front Office colleagues, especially Guest Services and Front Desk.
– Ensure guests receive their expected accommodations.
– Coordinate daily Front Office operations with Managers and Supervisors.
– Facilitate efficient communication with other departments.
– Provide professional and helpful responses to guest inquiries.
– Ensure timely room assignments and availability for arriving guests.
– Stay updated on group arrival, stay, and departure details and communicate them effectively.
– Prepare guest billing before departure to prevent delays or discrepancies.
– Implement room control and revenue control measures.
– Ensure compliance with accounting auditing practices and governmental requirements.
– Assist the Guest Service team in the lobby as needed.
– Demonstrate proficiency in emergency procedures and crisis management.
– Operate in a safe and environmentally friendly manner, prioritizing the health and safety of guests and colleagues.
– Adhere to hotel environmental, health, and safety policies and procedures.
**Skills:**
– Fluency in written and spoken English.
– Impeccable personal presentation.
– Strong problem-solving skills.
– Computer literacy, preferably with knowledge of Opera software.
**Education, Qualifications & Experiences:**
– Customer-focused with a proactive and approachable demeanor.
– Ability to work independently within a structured environment.
– Competencies in understanding the job, teamwork, taking responsibility, recognizing differences, adaptability, and customer focus.