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Reconciliation Analyst Vacancies at NMB Bank PLC
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NMB Bank attracts and retains staff members who are experienced, qualified and take responsibility for being accountable for our business and dedication to customer service.
The Bank provides services such as Loans with condition of Mortgage or other cheap conditions, Credit and insurance. To cooperate with the sociaty also, the bank donate in various activities in the society. The bank has also a Money Transfer services. To increase Trading competation the bank lists it share in Dar es Salaam Stock Exchange (DSE).
We have a structured recruitment and selection process with clear parameters for decision making, which ensures our preset criteria are met. Our key focus is on building maintaining and improving our service advantage through our people.
At NMB we believe that our clients and employees make our stronghold and when they achieve their ambitions, we do too. To accomplish this we need individuals with creative and innovative solutions who are willing to go the extra mile for their future, our clients and the bank. We promise to provide you with a world of opportunities for personal growth within a culture that is based on co-operation in every section of our business countrywide. We believe that the steps we take together are the ones that take us further.
Drive retail sales objective of the bank through day-to-day customer visits and selling bank products and services to new and existing customers, while deepening existing customer relationships and maintain operational excellence within the appropriate service standards.
Job Location : Head Office
Job Purpose: Be responsible for performing reconciliation of mobile transactions and ensuring customer refunds are completed in a timely manner. Ensure all balances are reconciled and differences settled with Bank of Tanzania, Mobile Network Operators (MNOs) or other financial service providers.
- Conduct periodic global reconciliations and on demand basis of all balances with MNOs/BOT TIPS and ensure all differences are identified and reconciled within the agreed timeframes.
- Manage daily transactions reconciliation with Mobile Network Operators (MNOs) and other stakeholders to ensure reports are shared as per agreed SLAs and exceptions settled in a timely manner.
- Supervise processing of mobile banking reconciliation and ensure all reconciliation jobs are accurately processed and in a timely manner.
- Prepare vouchers for customer refunds and other reversals of mobile banking transactions; ensure entries are posted in a timely manner as per agreed SLA.
- Prepare vouchers showing computation of monthly commission including all relevant taxes, ensure commission entries are posted in a timely manner as per agreed SLA.
- Prepare daily mobile banking status/summary reports showing successful, failed (reversed/refunded) and auto reversed transactions.
- Assist the line manager to prepare periodic (Risk and Compliance Committee and Managements reports) and on demand status/ summary reports for internal circulation
- Analyze trends/performance of mobile transactions to identify any technical hitches that require immediate attention from the technical team.
- Ensure timely and authentic escalation of all issues requiring attention of Line Manager and/or Head of Department
- Ensure issues/queries received from Customer Experience and internal customers through NMB Cure are resolved within the agreed turn-around-time (TAT)
- Keep custody of reconciliation reports and refund/reversal vouchers to ensure there is an audit trail
- Participate in Mobile Banking projects/new products conception as may be deemed necessary
- Initiate weekly or Monthly team meetings and drive actions for closure of all issues raised.
Knowledge and Skills:
- Understanding of Reconciliation and Banking Operations processes, risks and controls.
- Conversant in Computer applications; preferably in Excel.
- Good communication skills; both oral and written
- Teamwork/Personal Effectiveness, time management, adaptability.
- Interpersonal skills
Qualifications and Experience:
- Bachelor’s degree or its equivalent in Accounts, Finance, Banking, Business Administration, Risk, or any other business-related field.
- Working experience of at least 5 years in banking operations or MNOs/Financial service operations with not less than 2 years in a reconciliation role.
NMB Bank Plc is committed to creating a diverse environment and is proud to be an equal opportunity employer
Job opening date : 26-Aug-2022
Job closing date : 02-Sep-2022
Dear reader, do not be confused when you come across very different headlines about New Job Opportunities at NMB Bank PLC The reader may find it confusing and think it is a different ad, The reason for having a different title for this ad is due to the presence of many bloggers in Tanzania and every blogger writes a title in his own words. You can find a title like this on popular blogs like Mabumbe jobs, Ajirayako jobs, Jobwikis jobs and Ajiraleo jobs
NMB Bank PLC Offers attractive salary to workers as a motivation for work, also covers Insurance. For those with bachelor degree have more advantage in wining this positions.
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